Executive Coach offering discreet, behind the scenes, highly specialised, consultancy
and coaching services to enable clients to achieve career, business and personal
Specialises in leadership & organisational development, gravitas, strategic & talent
management, influencing, shadow side politics, emotional intelligence, personal
impact, career enhancement, rapport skills, communication excellence ...and more.
Has an excellent track record of transforming the careers of clients through enhancing
their skills & awareness, increasing their strategic performance and showing them
how to make a telling personal impact.
Also specialises in career crisis turnaround enabling fast recovery from redundancy,
survival from internal ‘reorganisations’ or accelerated advancement from existing
Management Consultant offering more than traditional consultancy!
Works with business and organisational leaders to achieve sustained success. This
encompasses strategic thinking and direction for refining and achieving goals; organisation
development to find the right strategies and interventions to develop your workforce
to embrace change and deliver high performance; plus corporate troubleshooting where
we offer interventions bringing swift solutions to typical organisational problems
Roland Richards is an experienced human resources development professional, educated
to Masters level and backed by over thirty years of high achievement in both private
and public sector environments. Over the last twenty years he has successfully delivered
numerous high profile consultancy assignments with large organisations including
a national newspaper group, major banks, oil & manufacturing companies, NHS organisations,
HE Institutions, community & voluntary sector organisations as well as the wider
In addition, he has worked extensively with small businesses to provide them with
strategic direction and business survival skills. He has designed and delivered a
variety of management development and change management programmes and coaches in
specific skills such as influencing, strategic thinking, critical decision making,
business strategy, team development and personal effectiveness.
Roland specialises in the design of integrated development solutions that engage
the client and his success in this area has resulted in several discreet, long-term
coaching/mentoring relationships that include a plethora of Chief Executives, Finance
Directors, HR/Personnel Directors and other senior executives across public, private
and voluntary sectors. In addition, he is often asked to mentor/coach individuals
to improve performance, resolve management/staffing issues, or to assist with career
He has spent a major part of his career in the recruitment specialism, recruiting
staff, advising on assessment centres and training employers to interview effectively.
This experience, when uniquely combined with his training in marketing and high impact
communications has enabled him to enjoy significant success in moving people through
various career transitions from redundancy/unemployment to employment; and from employment
to promotion as well as other career advancement.
Through programmes such ‘Train to Gain’, he has worked closely with a number of MDs,
entrepreneurs and small businesses. Typically this work has centred on developing
the personal effectiveness of the client, enhancing results through influencing,
communication, rapport and management skills. In addition, on a more strategic level,
Roland has provided consultancy to businesses to develop strategic direction, help
protect the business against the economic pressures and assist the business leader
in areas such as critical decision making, presentations to clients, networking,
strategic thinking and leading others through inspiration and presence.
He has designed training materials and manuals for an extensive programme of ‘valuing
diversity’ training and delivered the package widely across the Department of Health
and the Commission for Social Care Inspection. Other successful projects include
the design of a Management Development Programme for the NHS Estates Executive Agency
and the production of a substantial training manual for a large Careers Services
provider, offering Personal & Career Development Strategies/Interventions to Careers
In 2011 he successfully delivered a Management Development Programme for 40 NHS Finance
staff across London and was re-engaged to deliver the same programme each year to
present. He is involved with a significant amount of outplacement support work for
those experiencing redundancy or the threat of, nationwide. Other recent consultancy
projects include the delivery of a London-wide Talent Management Strategy for senior
NHS Finance staff and project managing a consultation process for a major restructure
in a NHS Strategic Health Authority.
In addition he has worked closely with NHS NW in the design and delivery of their
Leadership Development Programme for over 100 senior finance staff aspiring to become
a Finance Director. He has also been involved in an ongoing programme of organisational
surveys and team development programmes for NHS organisations across London. In the
more recent past he worked closely with the Executive Team of a UK University providing
leadership development through a process of 360 degree assessment and mentoring/coaching
follow up. Between 2013 and 2015 he has also worked closely with the NHS London
Leadership Academy on projects including Talent Management and Transformational Coaching.
Over the last twelve years he has worked extensively with the NHS producing national
training packages for 14,000 NHS staff. Products have included:
A Personal Portfolio Package (2003 - A career & personal development manual integrated
with performance management and competence systems);
A blended learning Mentoring Package encompassing good practice guidelines, policies,
strategies and training modules (2004) which is currently being used successfully
across large parts of the NHS;
A HR Performance & Development Excellence Accreditation Manual that won a NHS John
Havelock Commendation and has been adopted as a standard across London (2005/6);
A Talent Management research project providing impetus for developing a groundbreaking
local talent management strategy for the NHS which won a HFMA National Award for
innovation in December 2008.
A Talent Management Toolkit and Talent Tracking Tool which has been rolled out across
NHS London in 2009 in support of the development strategy to create a pool of high
quality candidates for Finance Director posts of the future.
A new Talent Management Toolkit which was shortlisted for a HFMA National Award for
innovation in December 2014.
The development of a groundbreaking quality based accreditation standard in partnership
with ACCA, CIMA, AAT and CIPFA to enable NHS organisations to achieve their Employer
Accreditation Awards through the achievement of one NHS based quality standard (2014-15).
Roland has delivered a series of coaching and mentoring workshops for NHS organisations,
and following his successful design of a national publication on personal/career
development planning for 14,000 finance staff in the NHS, he has delivered a number
of personal/management development interventions to the NHS nationwide.
In March 2005 he delivered his first intranet based e-learning product - a HR Facilitators’
Toolkit for NHS South East to support the implementation of training and development
initiatives by members of the national NHS Finance Staff Development Network. This
was followed up in October 2005 with an e-learning based equality and diversity awareness
training product aimed at tackling issues through self-understanding, which has been
successfully implemented in the Public Sector.
He is a Chartered Fellow of the Chartered Institute of Personnel and Development
(CIPD), was Vice Chair and Policy Advisor for the CIPD North Yorkshire Branch between
2000/2005 and is also a Full Member of the Institute of Business Consultants (IBC).
He successfully facilitated a CIPD National HQ funded initiative to develop Mentoring,
Continuing Professional Development (CPD) and Lifelong Learning in Yorkshire.
He spends part of his free time mentoring people through Masters degree studies and
for their CIPD Professional Qualifications and until 2004 was External Moderator
for two colleges offering the CIPD professional qualifications, which involved the
quality assurance of course materials, double-marking assignments/dissertations and
reviewing overall course outputs.
He is also an External Assessor for the NHS London Accrediting Excellence Framework
– Promoting Good Practice. He is a qualified Master Practitioner in the Margerison/McCann
Team Management Systems, a suite of Level B self-assessment tools recognised by the
British Psychological Society. He has used these systems extensively as part of
his coaching and consultancy activities to develop teams & individuals, career counsel,
promote cohesion at leadership level and as an influencing tool.
He is a past President of York Junior Chamber of Commerce having served as both President
and Training & Development Director for two years. During that time, he worked with
the Executive Committee of British Junior Chamber to help develop a CPD policy and
national training standards for the organisation.
On a more personal note, Roland is committed to helping the career development of
young people and working with unemployed people, teaching CV, interview and communication
skills, etc. He has supported this in the past with lecturing on Personal & Professional
Development (undergraduate level) and the ADAPT (post-graduate level) project at
York St. John University. These were key courses developing career management skills
for undergraduates and the unemployed as well as developing higher-level skills in
SMEs. In recent years he was a Cohort Leader for the University of Bradford’s M.Ed.
in Training and Development and from time to time he facilitates CV and career development
workshops for lecturing staff at York St. John University.
As part of his continuing professional development he was a speaker at an international
conference for teaching, training and HR Management in Helsinki. His two seminars
covered influencing with integrity, using rapport within the workplace to solve business
problems and personal development planning. He has been a speaker on managing change
at the National Operational Research Conference, and he was a speaker at a number
of NHS Conferences/Seminars covering Mentoring, Family-Friendly Policy and Accrediting
Excellence and Surviving Career Transitions.
In addition, he has presented seminars for both the CIPD and York Junior Chamber
of Commerce on subjects such as influencing, career development, coaching/mentoring,
presentation skills, interview skills and stress management. He continues to keep
up to date with HR theory and practice using an ongoing involvement with his M.Ed.
networks and through this is currently working on publications related to career
development, coaching and life skills.